Welcome to BAWA's FAQ page! Here, you'll find answers to some of the most common questions about our brand, products, and services. If you have any other inquiries, feel free to reach out to our customer service team.
- What types of clothing do you offer?
We specialize in waterproof tops that are designed to withstand the elements while keeping you stylish and comfortable. Our collection includes pieces that seamlessly transition from casual wear to active wear, ensuring you look great no matter the occasion.
- What sizes do you offer?
We offer a wide range of sizes to cater to all body types. Please refer to our sizing chart on each product page for detailed measurements.
- How should I care for my BAWA clothing?
To maintain the quality and longevity of your waterproof tops, we recommend machine washing on a gentle cycle with cold water. Avoid bleach and tumble drying. Instead, hang to dry in a well-ventilated area. To ensure the longevity of the graphics and print, refrain from ironing directly over the artwork, as high heat may cause damage to the design.
- Are all BAWA products waterproof?
While our signature waterproof tops are designed to repel water effectively, not all products in our collection are waterproof. Please check the product descriptions for specific details on each item.
- What makes your waterproof tops special?
Our waterproof tops are crafted from high-quality, innovative materials that ensure not a single drop of water penetrates the fabric. This makes them perfect for the unpredictable UK weather, keeping you warm and dry without compromising on style.
- How do you ensure the quality of your products?
At BAWA, we take quality assurance seriously. Every item goes through a rigorous inspection process, involving seven skilled individuals, before it reaches the wrapping stand. This meticulous attention to detail ensures that you receive only the best.
- Are your products suitable for all age groups?
Yes! Our designs are crafted to be inclusive and appealing to a wide range of age groups. We believe that high-quality, stylish clothing should be accessible to everyone.
- How often do you release new collections?
We aim to introduce new collections every few months, ensuring that our designs stay fresh and relevant to seasonal trends.
- How can I place an order?
You can easily place an order through our website. Browse our collections, select the items you wish to purchase, and follow the prompts to complete your order.
- What shipping options do you offer?
We offer a variety of shipping options to ensure your order arrives promptly. Details on shipping times and costs can be found at checkout.
- What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your item, you can return it within 15 days for a full refund or exchange. Please see our Return & Exchange page for more details.
- How can I contact customer service?
You can reach our customer service team via the contact form on our website or email us directly at support@bawa.com. We strive to respond to all inquiries within 48 hours.